A professional UX audit gives you a clear, prioritized picture of the comprehension and usability gaps breaking your product experience. No surveys, no guesswork. An expert walks your product and tells you what real users are struggling with.
Unlike user testing — which requires recruiting, scheduling, and running sessions — a UX audit uses an expert researcher's trained eye to evaluate your product against how real users think and behave. It's faster, lower-cost, and often more direct: an experienced researcher can identify the same patterns in hours that user testing surfaces over weeks.
A Legible Research UX audit focuses specifically on the comprehension-to-action gap — the space between what your product is communicating and what users actually understand well enough to act on. This is the gap that causes drop-off, abandonment, and subscription cancellation in health and beauty products.
You know something is wrong in a specific flow but can't pinpoint what — and need answers fast
Users are dropping off at a specific step — quiz, results page, onboarding — and you need to know why
You're pre-launch and want expert eyes on the experience before it ships
You want a fast, low-commitment way to understand the value of research before investing in a larger study
Your team has competing opinions about what's broken — you need an outside perspective to align on priorities
Each area is reviewed against your users' likely mental models — not just design best practices. Health and beauty users have specific expectations, anxieties, and trust requirements that generic heuristics miss.
Every piece of copy in the specified flow — labels, instructions, results, error messages — evaluated for whether users will understand it on first read.
Where the sequence breaks, where users are likely to get lost, and where the path forward is unclear or counter-intuitive.
What your product is — and isn't — communicating about why users should trust its recommendations, data, or advice.
Specific moments where cognitive load, uncertainty, or poor copy creates hesitation — and where users are most likely to abandon.
App Store reviews, Reddit threads, and public feedback analyzed to triangulate real user pain points against what the audit finds.
Every finding comes with a severity rating and a specific recommendation. High, medium, and low priority — so your team knows exactly where to start.
A clear, scannable document covering every identified issue with severity ratings, annotated screenshots, and specific recommendations. Written for product and design teams — not research archives.
A standalone quick-reference list of every recommendation organized by priority. Designed to be dropped straight into a sprint backlog or Notion doc.
A one-hour walkthrough of findings with your team — covering the most critical issues, answering questions, and helping you prioritize what to tackle first.
After delivery, you have two weeks of async Q&A access — questions about specific findings, clarifications for your dev or design team, or a second look at a revised flow.
You're moving fast and research keeps getting deprioritized. A UX audit gives you expert findings without the overhead of running a full study.
Your product only works if users understand what they're being told. A UX audit identifies the comprehension gaps before they show up in churn data.
When personalization is your promise, users who don't understand their recommendation won't trust it. An audit identifies exactly where the trust signal breaks.
Pre-launch is the best time to catch comprehension issues. Significantly cheaper to fix in design than post-release.
A 20-minute conversation is enough to scope the right audit for where you are.
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